Refund & Cancellation Policy

At Artberry Tech Private Limited, we strive to ensure a seamless experience for both Clients and Artists. This policy outlines the terms and conditions for cancellations and refunds on our platform.

A booking is considered confirmed once the Client has made the full payment and the Artist has accepted the booking request. Upon confirmation, both parties receive a booking confirmation via email and in-app notification.

Clients may cancel a confirmed booking subject to the following refund schedule:

To cancel a booking, log into your Artberry account, navigate to "My Bookings", and select the cancellation option. Refunds will be processed within 5–7 business days to the original payment method.

If an Artist cancels a confirmed booking:

• The Client receives a 100% refund of the booking amount
• Artberry will assist in finding a replacement Artist if requested
• Repeated cancellations may result in account suspension or termination
• Artists may be subject to penalties for last-minute cancellations without valid reason

Artist No-Show:

If an Artist fails to appear at the event without prior notice, the Client is entitled to a 100% refund. The Artist's account will be reviewed and may be suspended.

Client No-Show:

If the Client fails to be present or provide access for the Artist to perform the service, no refund will be provided, and the Artist will receive full payment.

If you are unsatisfied with the service provided:

• Report the issue within 48 hours of the event completion
• Provide detailed description and any supporting evidence (photos, videos)
• Our support team will investigate and mediate between parties
• Partial or full refunds may be issued based on the investigation outcome

In case of events beyond reasonable control (natural disasters, government restrictions, pandemics, etc.), both parties may cancel without penalty. Full refunds will be processed for such cancellations upon verification.

• Refunds are processed within 5–7 business days from approval
• The refund will be credited to the original payment method
• Bank processing times may vary; please allow up to 10 business days
• Payment gateway fees (approximately 2–3%) are non-refundable

Instead of cancellation, bookings may be rescheduled subject to Artist availability. Rescheduling requests made more than 48 hours before the event are free of charge. Last-minute rescheduling may incur additional fees.

To request a refund:

1. Log into your Artberry account
2. Go to "My Bookings" section
3. Select the booking you wish to cancel
4. Click "Request Cancellation" and follow the prompts
5. You will receive a confirmation email with refund details

For assistance, contact our support team at support@artberry.in

For any questions regarding refunds or cancellations, please contact us: